Refund, Returns and Cancellation Policy

30-Day Risk-Free Returns

We back the RoboTwist Automatic Jar Opener with the same risk-free trial mentioned on our homepage: you have 30 days from the date of delivery to decide it isn't for you. To qualify for a full refund, the item should be returned in its original condition and original packaging, with all accessories included.

Items returned outside the 30-day window, or that show damage from misuse rather than a manufacturing issue, may not qualify for a full refund — if that ever applies to your return, we'll always tell you why before doing anything with your item.

How to Start a Return

This is a small storefront without a self-serve return portal. To start a return:

1. Contact us with your order number and the reason for the return.
2. We'll reply with return instructions, including where to send the item.
3. Pack the item securely in its original packaging and ship it back to the address we provide.

We recommend using a trackable shipping method for your return, since we can't issue a refund for a package that never arrives.

Refunds

Once we receive and inspect your returned item, we'll confirm the outcome by email. Approved refunds are issued to your original payment method within 5–7 business days of the return being received. Depending on your bank or card issuer, it can take a few additional days for the refund to show up on your statement.

Original shipping costs are non-refundable unless the return is the result of our error (for example, the wrong item was sent).

Order Cancellations

Changed your mind right after ordering? If your order hasn't shipped yet, contact us as soon as possible and we'll cancel it and refund you in full — no questions asked. Because processing is quick (typically 1–2 business days, per our Shipping Policy), the sooner you reach out, the more likely we can catch it before it ships.

Once an order has shipped, it can no longer be cancelled — at that point it falls under the return policy above, and you're welcome to send it back once it arrives.

Non-Returnable Situations

A few situations fall outside a standard refund:

• Items damaged through misuse, accident, or unauthorized modification after delivery.
• Items returned well past the 30-day window without prior arrangement with us.
• Items returned without contacting us first, which can slow down or complicate processing your refund.

If you're ever unsure whether your situation qualifies, just ask — we'd rather talk it through than have you guess.

Related Policies

For processing times, shipping methods and delivery estimates, see our Shipping and Delivery Policy. Checkout is also governed by our Terms and Conditions and Privacy Policy.

Changes to This Policy

We may update this policy from time to time. Updates are published on this page with a revised date at the top.

Contact

Questions about a return, refund or cancellation can be sent to Origo Dekor Kft., Nekcsei Demeter u. 7., H-6000 Kecskemét, Hungary — telephone 36 70 369 89 33, email origodekorkft@gmail.com. Further options are on our contact page.