Shipping and Delivery Policy

Who This Applies To

xelorbit.com is a small storefront selling a short list of kitchen and household gadgets, with the RoboTwist Automatic Jar Opener as our current listing. This policy describes how an order for RoboTwist is processed, shipped and delivered once it's placed through our checkout.

Processing Time

Orders are prepared and handed to the carrier within 1–2 business days of being placed, matching the stock status shown on the product page. Orders placed on a weekend or public holiday begin processing on the next business day. During occasional high-demand periods, processing can take slightly longer — we'll note it at checkout if that's the case.

Shipping Methods and Costs

At checkout you can choose between two shipping methods:

These are the same two methods and figures shown in the Delivery Method step of our checkout, and the free-shipping threshold matches what's stated on our homepage. Transit times are estimates from the carrier once a package leaves our processing location and are not guaranteed delivery dates.

Delivery Area

We currently ship to addresses within the United States only. If you need delivery outside the US, please contact us before ordering and we'll let you know if that's possible.

Order Tracking

Once your order ships, you'll receive a tracking link by email so you can follow its progress to your door. If you haven't received tracking information within the processing window above, check your spam folder first, then get in touch and we'll look into it.

Delivery Instructions and Address Accuracy

At checkout you can add optional delivery instructions (a gate code, preferred drop-off spot, and similar notes) for the carrier. Please double-check your shipping address before placing an order — we're not able to redirect a package once it has shipped, and re-shipment of a return-to-sender package may incur an additional shipping charge.

Delayed or Missing Packages

Occasionally a package is delayed in transit or a tracking status doesn't update as expected. If your order hasn't arrived within a reasonable window of its estimated delivery date, contact us with your order number and we'll help track it down.

Related Policies

For information about returns, cancellations and refunds, see our Refund, Returns and Cancellation Policy. Checkout is also governed by our Terms and Conditions and Privacy Policy.

Changes to This Policy

We may update this policy as our shipping methods or carriers change. Updates are published on this page with a revised date at the top.

Contact

Questions about a shipment can be sent to Origo Dekor Kft., Nekcsei Demeter u. 7., H-6000 Kecskemét, Hungary — telephone 36 70 369 89 33, email origodekorkft@gmail.com. Further options are on our contact page.